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Many pages do not have unique page titles.Some content and functionality may not be accessible using just a keyboard.There may be some parts of RefWorks and its add-ons and support resources that are not fully accessible: Zoom in up to 125% using built-in browser settings without text spilling off-screen.Access transcripts of videos or read closed captioning.Listen to many parts of RefWorks and its add-ons and support resources using a screen reader.Navigate many parts of RefWorks and its add-ons and support resources using just a keyboard.Word documents available in the Customer Knowledge Center.Customer Knowledge Center (global components and non-RefWorks content pages will be covered in a separate VPAT).Quarterly RefWorks webinar recordings and RefWorks marketing videos.RCM using Word online (behavior is expected to be similar to the desktop version of Word).Legacy RefWorks (please see the ‘Disproportionate Burden’ section below for more information).Sample of PDFs available in the Customer Knowledge Center > Resources/Support.Customer Knowledge Center ( RefWorks content only).Sample of RefWorks training videos available on the RefWorks YouTube Channel.RefWorks Citation Manager-Hangul (version 1.3.11) (referred to as "RCM Hangul" throughout).RefWorks Citation Manager (version 2.1.0.1) (referred to as "RCM" throughout), on Windows and Mac, using Word for desktop when neither is specified, the information applies to both.(new) RefWorks (referred to as "RefWorks" throughout).